Client workspaces
Create a workspace per client. Isolate mailboxes, knowledge, drafts, and team access.
Meet Dalruz
The shared AI inbox for agencies.
One place to review client communication. Every workspace keeps its own knowledge, voice, and human approval.
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All client workspaces
Northwind
Where is my order?
Suggested replyReady for review
Hi Jordan, thanks for reaching out! Your order left our warehouse yesterday and is on its way. Based on our shipping policy, it should arrive within 3–5 business days. I'll be happy to help if you need anything else.
Northwind · Shipping policy
Your team has the final say.Explore the inbox
One connected workflow
The details that make a better reply.
Bring your channels, client context, and team decisions together.
Gmail, Outlook, and IMAP
Connect each client’s inbox with the right provider path while replies leave from their address.
Needs review queue
One agency view across clients. Jump into a draft, approve, edit, or reject without losing the thread.
Grounded AI drafts
Eligible inbound messages receive structured drafts shaped by the client’s knowledge, rules, and voice.
Knowledge per client
Upload FAQs, policies, and documents to the right workspace and see the source context behind a draft.
Human approval gate
Nothing sends until someone on your team approves. AI assists; people decide.
From message to reply
A clear path through every conversation.
Email and Social have their own inboxes, with the same workspace knowledge and approval discipline behind them.
A customer emails or messages one of your clients.
Dalruz stores the conversation and queues a draft job.
The worker loads the client’s workspace, knowledge, and rules.
Your agency reviews the draft in Needs review and edits if needed.
Only after approval does the reply send from the client mailbox.
Meet your next client workspace.
Connect an inbox, add the knowledge that matters, and review your first draft.