Built for agency teams
Multi-client support, made simpler.
One team. Many client voices. Give every conversation the context and care it deserves.
Multi-client support
Keep every client conversation in view.
When one team supports many brands, a single inbox view is not enough. Dalruz keeps social conversations in one queue while preserving each workspace’s identity.
- Switch from agency-wide review to client context quickly
- Keep knowledge, voice, and rules separate
- Send from the client’s actual connected mailbox
Overflow coverage
Give extra support a safe starting point.
A new agent can see the conversation, the relevant client knowledge, and the draft that needs review without inheriting hidden context from another account.
- Source-labeled drafts make review easier to audit
- Internal notes preserve team handoff context
- Viewers can inspect work without sending anything
Brand consistency
Make the reply sound like the client.
Dalruz’s workspace configuration gives each client a distinct operating brief while your agency keeps one shared approval discipline.
- Store brand voice and agent instructions per workspace
- Add escalation rules for sensitive topics
- Keep the human editor in control of the final language
One shared standard
Keep the client distinct. Keep the team connected.
Each workspace carries its own knowledge and voice. Your agency shares one consistent approach to reviewing and approving replies.
More client context. Less inbox switching.
Create your agency workspace and bring the first client conversation into focus.